All items returned will be subject to a 20% restock fee. No Exceptions.
Most items may be returned within 14 days of receipt for a refund, gift certificate, or exchange (less shipping and handling). This includes all costs incurred by Scandia Mfg for transporting items promoted with free shipping. Items must be returned at the customer's expense, in new condition, in the original box with the manufacturer's packaging and information.
No returns for refunds or exchanges will be granted after 14 days of receipt. A Return Merchandise Authorization (RMA) number is required on all returns. Please contact our Customer Service Department at 1 (877) 467-2862 or customerservice@scandiamfg.com to obtain a Return Merchandise Authorization (RMA) number.
The following items are not returnable: Any equipment that has been previously installed, buckets and ladles, back and head rests, aromatherapy oils, towels, room kits (both modular and pre-cut), steam cabinets, doors and all customized items.